Terms & Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("you," "customer," or "user") and Al Zuni Heritage ("we," "us," "our," or the "Company"). They apply to your use of our website, mobile experiences, physical boutiques, and all related products, services, and communications (collectively, the "Services").

By browsing our website, placing an order, visiting our stores, or otherwise engaging with our Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and by our Privacy Policy, which is incorporated here by reference.

You must be at least 18 years of age, or the age of legal majority in your jurisdiction, to make a purchase or create an account. If you are using the Services on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms.

If you do not agree with any part of these Terms, please discontinue use of the Services.

To access certain features, including order tracking, wishlists, and our loyalty program, you may create an account. You agree to provide accurate, current, and complete information during registration and to keep that information updated.

Your Responsibilities

• You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
• You must notify us immediately at [Contact Email] if you suspect any unauthorized access to or use of your account.
• You may not share, sell, or transfer your account to any other person.

Account Suspension

We reserve the right to suspend or terminate any account, refuse service, or cancel orders at our sole discretion, including where we suspect fraudulent, abusive, or unlawful activity, or a violation of these Terms.

Pricing

All prices are listed in U.S. dollars unless otherwise noted and are exclusive of applicable taxes, duties, and shipping fees, which are calculated at checkout. Prices are subject to change without notice. In the event of a pricing error, we reserve the right to cancel or refuse any order placed at the incorrect price, even after an order confirmation has been sent.

Payment

We accept major credit and debit cards and other payment methods displayed at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us to charge the full order amount, including taxes and shipping.

Order Confirmation

An order confirmation email acknowledges receipt of your order; it does not constitute acceptance. A binding contract is formed only when we dispatch the item(s). Because many pieces are handcrafted and one-of-a-kind, an item may become unavailable after ordering, in which case we will notify you and issue a full refund.

Cancellation

You may request cancellation of an order before it enters fulfillment by contacting us promptly at [Contact Email] or [Contact Phone]. Once an order has shipped, it is governed by our Returns policy in Section 05.

Domestic Shipping

We ship within the United States via insured, trackable carriers. Standard delivery is typically 3-7 business days after dispatch; expedited options are available at checkout. Signature confirmation may be required for high-value pieces.

International Shipping

We ship to select international destinations. Delivery timeframes vary by location, typically 7-21 business days. You, as the recipient, are the importer of record and are responsible for all customs duties, import taxes, and brokerage fees, which are not included in our prices.

Timeframes

Delivery estimates are provided in good faith but are not guaranteed. We are not liable for delays caused by carriers, customs processing, weather, or other events beyond our reasonable control.

Risk of Loss

Title and risk of loss pass to you upon delivery of the item to the carrier for shipment. We insure shipments in transit; any loss or damage claim must be reported to us within 48 hours of the carrier-recorded delivery.

We want you to treasure every piece. If you are not fully satisfied, the following policy applies.

Timeframes

• Return or exchange requests must be initiated within 30 days of delivery.
• Items must be returned in unworn, original condition with all tags, certificates of authenticity, and original packaging intact.

Conditions & Exclusions

• Custom, engraved, resized, or made-to-order pieces are final sale and non-returnable, except where they arrive defective.
• Earrings and certain intimate items are non-returnable for hygiene reasons.
• One-of-a-kind artisan works may be subject to individual return terms noted on the product page.

Restocking Fees & Refunds

A restocking fee of up to 15% may apply to select high-value returns; this will be disclosed before you complete a return. Approved refunds are issued to the original payment method within 7-14 business days of our receiving and inspecting the returned item. Original shipping charges are non-refundable unless the return results from our error.

Receipt Policy

A valid receipt or proof of purchase is required for all in-store returns, exchanges, and warranty claims. We may record purchase details to your account for your convenience.

Price Matching

We may, at our discretion, honor a price match on identical, in-stock items against qualifying published prices. Price matching does not apply to clearance, one-of-a-kind, auction, or third-party marketplace listings.

Layaway

Where offered, our layaway program allows you to reserve a piece with a deposit and scheduled payments. Layaway terms, including deposit amounts, payment schedules, and cancellation conditions, are provided in writing at the time of enrollment. Cancelled layaway plans may be subject to a service fee, and deposits may be issued as store credit rather than a cash refund.

We strive to describe every piece as accurately as possible. However, because our inventory is handcrafted, natural variation is expected and celebrated.

Jewelry Specifications

Measurements, weights, and dimensions are approximate. Handmade pieces may vary slightly from photographs and from one another. Such variation is a hallmark of authentic artisan craftsmanship and is not a defect.

Gemstone Grading

Natural gemstones, including turquoise, coral, and spiny oyster shell, exhibit unique color, matrix, and inclusion characteristics. Any grading descriptors are provided in good faith and reflect our reasonable assessment; they are not a guarantee of investment or resale value. Stabilized or treated stones will be identified where applicable.

Metal Purity

Metal content (for example, sterling silver or 14k gold) is stated to the best of our knowledge based on artisan and supplier representations. Screen colors may differ from actual finishes due to monitor settings.

Manufacturer Warranty

Eligible pieces are covered against manufacturing defects in materials and workmanship for the period stated on the product page or accompanying documentation. This warranty does not cover normal wear, accidental damage, loss, theft, improper care, or unauthorized repairs or alterations.

Repair Services

We offer repair and restoration services for pieces purchased from us. Contact us at [Contact Email] to arrange an assessment. Out-of-warranty repairs, resizing, and restringing are quoted individually. We take great care but cannot guarantee against inherent risks in repairing older or delicate handcrafted items.

Care Instructions

• Store each piece separately in a soft pouch to prevent scratching.
• Avoid contact with water, perfume, lotion, and household chemicals.
• Gently clean silver and stones with a soft, dry cloth; avoid abrasive cleaners on natural turquoise.
• Remove jewelry before swimming, bathing, or strenuous activity.

Earning

Enrolled members earn points on qualifying purchases made online and in-store. Points have no cash value and are non-transferable. Certain items, gift cards, taxes, and shipping charges may be excluded from earning.

Redemption

Points may be redeemed for discounts or rewards as described in the program details at the time of redemption. Rewards cannot be combined with certain promotions unless expressly stated.

Expiration

Points may expire after a defined period of account inactivity. We will make reasonable efforts to notify you before points expire.

Program Changes

We may modify, suspend, or terminate the loyalty program, or any member's participation, at any time and for any reason. Accrued but unredeemed points may be forfeited upon program termination or account closure.

Purchase & Redemption

Gift cards may be purchased online or in-store and redeemed toward eligible merchandise. Gift cards are not reloadable unless stated and cannot be redeemed for cash except where required by law.

Balance

You may check your remaining balance online or at any of our boutiques. Purchases exceeding the card balance require payment of the difference through another accepted method.

Expiration

Gift cards and store credit do not expire except where permitted by applicable law. We are not responsible for lost, stolen, or unauthorized use of gift cards. Store credit issued for returns is non-transferable and may be tied to your account.

Data Collection

We collect information you provide and information generated through your interactions with us across channels, including our website, mobile experiences, and point-of-sale systems in our boutiques. This may include contact details, purchase history, preferences, and communication records.

How We Use Your Data

• To process orders, payments, returns, and warranty and repair services.
• To personalize your experience and recommend pieces that may interest you.
• To administer loyalty rewards and manage your account.
• To send marketing communications where you have consented, and to improve our Services.

Our full data practices, including your rights and choices, are described in our Privacy Policy. We do not sell your personal information in exchange for money.

Opt-In

By providing your phone number and opting in, you consent to receive recurring automated marketing text messages from Al Zuni Heritage at the number provided. Consent is not a condition of any purchase. Message and data rates may apply.

Frequency & Opt-Out

Message frequency varies. You may opt out of SMS at any time by replying STOP to any message, or reply HELP for assistance. To unsubscribe from marketing emails, click the "unsubscribe" link in any email or update your preferences in your account.

Compliance

Our messaging practices are intended to comply with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and other applicable regulations. Transactional messages, such as order and shipping notifications, may still be sent after you opt out of marketing.

If you enable push notifications through our website or mobile application, you may receive alerts regarding orders, new collections, restocks, promotions, and account activity. You can manage or disable push notifications at any time through your device or browser settings.

Notification delivery depends on your device, operating system, and network, and we cannot guarantee timely or successful delivery. Disabling notifications will not affect essential transactional communications sent by other means.

All content on our Services, including the Al Zuni Heritage name and logo, brand assets, text, graphics, product photography, layouts, and compilations, is owned by or licensed to the Company and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, publicly display, or create derivative works from our content without our prior written permission. We respect the cultural heritage and intellectual traditions of the indigenous artisans whose work we represent, and we ask that you do the same.

Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited right to use the Services in accordance with these Terms.

You may have the opportunity to submit reviews, photos, comments, and other content ("User Content") through our Services or social media. You retain ownership of your User Content but grant us a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, adapt, publish, and display it in connection with our business and marketing.

You represent that you own or have the necessary rights to your User Content and that it does not violate any law or third-party right. We may, but are not obligated to, review, moderate, or remove User Content that we deem inappropriate, unlawful, or in violation of these Terms.

You agree not to submit content that is false, defamatory, obscene, infringing, or otherwise objectionable.

The Services and all products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except for warranties that cannot be excluded under applicable law.

To the fullest extent permitted by law, Al Zuni Heritage, its affiliates, officers, employees, and artisans shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, arising out of or related to your use of the Services or any product.

Our total aggregate liability for any claim arising out of or relating to these Terms or the Services shall not exceed the amount you paid for the product or service giving rise to the claim.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of [State/Jurisdiction], without regard to its conflict of law principles.

Informal Resolution

Before initiating any formal proceeding, you agree to first contact us at [Contact Email] so we may attempt to resolve the matter informally and in good faith.

Arbitration & Venue

Except where prohibited by law, any dispute not resolved informally shall be settled by binding arbitration on an individual basis, and you waive any right to participate in a class action. Any permitted court proceedings shall take place in the courts located in [County, State/Jurisdiction], and you consent to their jurisdiction.

We may revise these Terms from time to time to reflect changes in our practices, products, or the law. The "Last Updated" date at the top of this page indicates when the Terms were last revised.

Material changes will be communicated through reasonable means, such as a notice on our website or a message to your account. Your continued use of the Services after changes take effect constitutes your acceptance of the revised Terms. If you do not agree, you must stop using the Services.

Questions about these Terms, your order, or our Services are always welcome. Please reach out through any of the channels below.